CHARMS Application Access issue

Incident Report for Action for Children

Resolved

Hi All,

Thank you for your patience with us whilst we resolve the CHARMS access issues. I can confirm the issue has now been resolved. If you have logged a ticket with the CIS team, please close your web browser and try and access CHARMS again. If you are still experiencing the issue, please log a ticket via Remedyforce and the CIS team will get in touch.

Kind Regards,
CIS Team

Posted Dec 08, 2022 - 11:13 GMT

Investigating

Dear All,

CHARMS access issue was reported this morning and have been identified.

As an immediate work around, when you access CHARMS via Thomas and on the Homepage of CHARMS, please click on the "logon with microsoft" option on top right of the page will allow you to access the application.

However if you have any further issues with CHARMS please contract CIS team by logging a Service Request using the below link.

https://afc.my.salesforce.com/apex/bmcservicedesk__ssredirect?type=sr&id=a4P1r000000YOTdEAO

We apologise for any inconvenience this may be causing and will provide you with an update as soon as the issue is resolved.

Kind Regards,
CIS Team

Posted Dec 08, 2022 - 09:19 GMT

This incident affected: Systems (CHARMS).