Email being rejected

Incident Report for Action for Children

Resolved

Our technology partner (Microsoft) has resolved the issue with emailed being rejected. We will issue a detailed reason for outage when we have more information.

Some emails (incoming and outgoing) which have been rejected or "bounced" may need to be resent if they are not resent automatically.

Posted Mar 01, 2023 - 21:30 GMT

Identified

We have been alerted to an intermittent issue with emails both incoming and outgoing being "bounced" with an error message similar to "550 5.4.1 Recipient address rejected: Access denied".

Our supplier (Microsoft) is aware of the issue and working on getting normal service restored.

We will update as soon as we have more information.

Posted Mar 01, 2023 - 18:27 GMT

This incident affected: Office 365 (Email).