Internal staff: If you are experiencing issues logging in, please clear your browser cache and restart your browser. Once your browser has restarted, select the Azure Login button to access the service. Please do not enter your credentials directly on the login screen, as this may result in your account being locked.
Volunteers: We are pleased to confirm that a new login solution has now been identified. The Volunteer Engagement Team will contact all affected volunteers this week with clear instructions on how to access and log in to Oracle. Once you receive these instructions, please follow the steps provided and test your access. If you experience any difficulties logging in, please speak to your local manager, who can request support from the IT Team if required. Thank you for your patience while we worked to resolve this issue.
Posted Aug 11, 2026 - 09:38 BST
Update
Internal staff: If you are experiencing issues logging in, please clear your browser cache and restart your browser. Once your browser has restarted, select the Azure Login button to access the service. Please do not enter your credentials directly on the login screen, as this may result in your account being locked.
Volunteers: We have identified an issue affecting volunteer access to Oracle, and volunteer logins are currently unavailable. Our team is investigating this as a priority and we will provide further updates as soon as more information is available.
Posted Aug 06, 2026 - 09:00 BST
Identified
The issue has now been identified. If you attempted to access the links before the fix was applied, you will need to clear your browser cache and restart your browser before trying again. While the team continues to work on a permanent resolution, you may still be prompted to use the Azure Login button to access the service.
Posted Jul 28, 2026 - 10:41 BST
Update
While we continue to investigate this issue a work around has been identified:
Please clear your browsers cache. To do this you will need to open your browser and then select Ctrl + Shift + Del on your keyboard. After this you will need to restart your browser and log in using the 'sign in with AzureIdP' button on the login screen.
Posted Jul 27, 2026 - 10:12 BST
Update
We are continuing to investigate this issue.
Posted Jul 27, 2026 - 09:47 BST
Update
We are continuing to investigate this issue.
Posted Jul 27, 2026 - 09:20 BST
Investigating
We are aware of an issue currently affecting access to the Oracle platform. Our team is actively investigating and working to restore service as quickly as possible. Thank you for your patience while we resolve this.